Manufacturer Technical Support
Need help with a specific brand? Below you’ll find direct contact details for manufacturer technical support teams. For product-specific troubleshooting, warranty enquiries, or advanced system guidance, we recommend reaching out to the relevant manufacturer directly for the fastest assistance.
For all service & technical support, please use the contact form
For all service & technical support, please use the contact form
Battery-Box AU Service Partner
Alps Power Pty Ltd
Website: www.alpspower.com.au
Email: service@alpspower.com.au
Phone: 02 8005 6688
Website: www.clenergy.com.au
Email: support@clenergy.com.au
Phone: 03 9239 8088
Fronius Solar.SOS
Fronius Solar.SOS is our solution for all technical questions from installers. The service process can be initiated online at the installation location itself – just by using the serial number of the inverter or a state code.
Download Fronius Solar.SOS from the App Store or Google Play Store or open Fronius Solar.SOS in your browser.
Please check the technical support page to learn more. You might find what you need quickly.
Website: www.powerplus-energy.com.au
Technical Support: support@powerplus-energy.com.au
Phone: 03 8797 5557
If you require technical support, please create a support ticket.
If you have a Service or Spare Parts query, please refer to this page instead.
Or you can find all contact details here.
Pre-Sale Technical Enquiries
Email: SolarAcademy@SMA-Australia.com.au
Post-Sale Service Support
Tel: 02 9491 4200
Freecall: 1800 SMA AUS (1800 762 287)
Phone support available: Mon-Fri, 8AM - 6PM AEST
Log in for case support: SMA Online Service Center
Live chat support available: Mon-Fri, 9AM - 5PM AEST
Phone: 1300 874 627
Email: Australiaservice@trinasolar.com
Victron has wide range of helpful resources and a huge community knowledge base where you can find what you need. Visit Victron support page to learn more.
Phone: 02 8091 2771
Email: australia@winaico.com
Phone: 02 8006 1868
Email: service@zyc-energy.com.au
ZYC also has Assist Tool that provides real-time system monitoring, product on-site diagnostics and online upgrades.